Frequently asked questions

General Questions

You want Free Premium Video Transitions, right?

Get to know our tools by starting unrestricted access to all our tools for a limited amount of time.
Once the unrestricted access period is over, the following plugins will remain free from watermarks:

  • Blur To Color Impacts
  • Dissolve Impacts
  • Push Impacts
  • Roll Impacts

You can keep using them for as long as you like.

Experience the ease of FI Premium Video Transitions — Start today!
And Get these 4 Premium Video Transitions as a FREE Bonus!

Enjoy :~)

With the release of our new version V4 Peregrine, we've moved away from plugin packs to categorized video  as well as starting the plugin names inside your video editing suite with the FI: prefix. This helps you to easily spot our video transitions in your timeline.

If you've already used our old plugins in an existing video project and can't find a particular video transition in our list of video transitions, we've created a helpful guide for you which will help you find your video transition..

 

Where are the plugins installed?

Plugins for Adobe Premiere Pro are located in the MediaCore folder.

Windows MediaCore folder location:
C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\

macOS MediaCore folder location:
/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/

Instructions for macOS users...
To navigate quickly to the MediaCore folder:

  • Open the Finder
  • Press CMD+SHIFT+G
  • Copy/Paste the location above and hit 'Go'

How does it work?

Premiere Pro will scan the entire MediaCore folder (including sub-folders) for plugins during launch.

Knowing where your plugins are located on your system is great when you want to manually add or delete plugins.

Managing Premiere Pro plugins comes down to basic file management:

  1. Adding plugin files into the MediaCore folder (or any subfolder) will install.
  2. Removing any plugin files from the MediaCore​ folder (or any subfolder) will remove those from Premiere.

Plugins have either the PRM extension (Windows) or the BUNDLE extension (macOS)

Retrieve your licenses and download links.

Create or log into your Film Impact Account

By creating a Film Impact with a specific email address, our portal will automatically tie all orders to it made using that particular address.

System Requirements

Please find the minimum system requirements in our Guides Section.

Licensing

Use Film Impacts Premium Plugins for any type of Video Editing Projects.

Whether your project is paid, business, commercial or personal — you can use the Film Impact Suite of effects as many times as you need. 

Our tools are here to help you deliver faster and increase your production value every time.

You can use your license on two different devices! 

  • 2 Desktops
  • 2 Laptops
  • One Desktop & One Laptop

All combinations above are covered by just one license!
We call this Fair Use:~)

Need more activations?
Please contact our support team to give you a quote!

To transfer the license to another machine, you can do two things:

1. Try to register another device and take it from there

If you try to activate another machine and you've hit the activation limit, you will be presented with a nice activation dialog. This will allow you to de-activate a certain computer — then activate the current machine.

Alternatively, you can...

2. Explicitly deactivate one computer — Then re-activate another one.

You have the option to de-activate a license on a particular machine. In the license manager click "Deactivate this Device". This will release an activation, ready for another computer to use.

Sure, you can use it on your laptop too!

In fact, all combinations of two unique devices (desktops and laptops) are covered by just one license!
We call this Fair Use:~)

Need more activations?
Please contact our support team to give you a quote!

Subscription

If you want to upgrade your subscription (Eg. from Essentials to Visions), please contact our support team.

Upgrades are currently only handled by our support team.
They are happy to assist and respond swiftly!

If you want to downgrade your subscription (Eg. from 'Visions' to 'Essentials'), please contact our support team.

Downgrades are currently only handled by our support team. They are happy to assist!

You can manage your subscriptions via our e-commerce provider FastSpring.

To cancel your subscription, go to the FastSpring Portal:
https://filmimpact.onfastspring.com/account
and enter the email address you've used for creating your purchase.

For security, your payment details are securely stored at FastSpring —  our official e-commerce provider.

To change payment details, go to the FastSpring Portal:
https://filmimpact.onfastspring.com/account
and enter the email address you've used for creating your purchase.

The short answer:

We want to continuously provide you with new premium products, updates & improvements, and excellent support to ensure High-End & Premium-Quality products. Film Impact builds creative tools that will add production value — Our plugins will save you both time and money. 

Read our full story about why we've moved to a subscription service

We encourage you to try all our premium plugins totally free. For a limited amount of time you get:

  • Unrestricted Access
  • No Limits on the Use
  • No Watermarks
  • Absolute Free 

Experience the power and ease of Film Impacts's Exclusive Premium Transitions.

Even our competitors are scratching their heads in amazement —
Saying "Why didn't we think of that first?"

Click here — Get Free Unrestricted Access for a limited amount of time

Troubleshooting

Here are some general troubleshooting tips for Adobe Premiere Pro.

  • Reset Premiere Pro.

Holding down Shift+ALT while Premiere Pro launches until the Welcome screen appears. This will reset both the preferences and plugin loading cache.

  • Clear Cache Files.

Close Premiere Pro and using Windows Explorer, navigate to the proper location(*) on the hard drive and manually delete all Cache folders along with the Peak Files.

Next time when you reopen the project, the cache file will rebuild itself.

* There is a Premiere Pro preference that shows the location of the Cache File Database. Go to the Premiere Pro Preferences > Media Cache. Here you can find the Media Cache File location on your computer.

  • Test other media.

Extremely large stills may sometimes cause issues. Try to lower the resolution for stills to save memory pressure.

  • Change renderer

Premiere Pro has different render engines for performance. You can easily switch between them. In case of trouble, try switching from GPU to Software or visa Versa.

In the Premiere Pro menu, go to:
File > Project Settings > General. Under “Video Rendering and Playback,” there’s a “Renderer” dropdown. From this dropdown, you can select a different renderer. E.g. select “Mercury Playback Engine GPU Acceleration (Metal)”

  • Update your graphics card drivers.

New graphics drivers can be found on your graphics card manufacturers website (e.g. Nvidia or AMD)

This does not apply to macOS users unless you are using CUDA web-drivers. New graphics drivers for macOS come with OS updates. Because of this reason, we recommend you don't stay more than 1 or 2 major versions of macOS behind.

  • Restart your computer

Just restarting your computer will sometimes solve things. Why? Well each time you open up an application, this may leave something in your computer's memory, building-up memory pressure. It's good to reboot your device every once in a while.

1. Check if your license is valid

To check if your license is installed and valid, please open the License-Tab from with our plug-ins inside Premiere Pro.

  1. Open Premiere Pro
  2. Apply any Film Impact Video Transition to a clip in your timeline.
  3. Select this transition by clicking it
  4. Go to the Effects Browser (hit shift-5 to get here quickly)
  5. Click the "Settings" button or the "Manage your license" button.
    This will open a dialog with Film Impact general settings. 
  6. Go to the License Tab

The License Tab provides all information about your license. Please check if everything is okay.

2. Remove Preview Render Files

If you've got a valid license installed, and you are still seeing watermarks, it is likely the watermark got burned into your preview render files.

When you have activated our products, you may still experience some watermarks if you have made some preview renders while our product was in demo-mode. Premiere Pro is still showing these render files.

The solution is to delete the render files: In the menu select ‘Sequence’ > ‘Delete render files’

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